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Welcome To Our FAQs Page

Here we hope to answer any questions that you may have about Plot Projects. If you could not find the answers that you were looking for, please contact us.

You can also download our “Ultimate Guide to Geofencing for Mobile Marketing” guide or take a look at our customer success stories.

Topic areas:

Geofencing Questions

What is a Geofence?

A Geofence is a virtual perimeter for a real-world geographic areas. They can be used in a multitude of different ways (often for mobile marketing). For example, Plot Projects uses geofences to delimit zones for location based notifications.

What is Geofencing?

Geofencing is a marketing strategy that uses geographical locations to specifically target an audience. For example, advertising banners online use geofencing to fit the banner content to the location of the user. Plot Projects, on the other hand, uses geofencing to allow apps to send only relevant notifications by filtering users depending on their location.

What is the range of a Geofence?

The range of a Geofence is from 50 to 50’000 meters.

Can I define an altitude/elevation?

It is possible to limit the range to a defined altitude/elevation by using iBeacons.

What is the accuracy of Geofencing?

The accuracy of Geofencing is about 10m.

What is a Geofencing Notification?

Geofencing notifications are messages that are send to a person when they are in the vicinity of a specific location, for instance a store, a festival or a restaurant, delimited by a perimeter called geofence. Plot Projects offers a plugin that allows apps to send notifications to people entering/exiting predefined geofences.

What is a Geofencing campaign?

A Geofencing campaign is setting a notification that your users will receive whenever they approach any (or a set) of your stores.

What shape can a Geofence have?

Geofences are a radius around a location, thus shaped round.

Do app users have to opt-in to Geofencing?

Your app users don’t have to opt-in to Geofencing but they have to agree to share their location and receive push notifications.

Geotrigger Questions

What is a Geotrigger?

A geotrigger is a ‘ping’ that a mobile device with you app sends when it enters a geofence. It works in the same way as a geofence, but does not send a push notification to the user.

What is the range of a Geotrigger?

The range of a Geotrigger is from 50 to 50’000 meters.

What is the accuracy of Geotrigger?

The accuracy of Geotrigger is about 10m.

Beacon Questions

What is a Beacon?

A Beacon is a bluetooth device that triggers close-by devices to perform actions. Plot Projects uses them to delimit zones for location based notification in smaller areas.

What is the range of an Beacon?

An Beacon usually emits in a 0 to 30 meters (0 to 100 feet) radius.

What is the battery life of a Beacon?

Anywhere from 12 to 24 months depending on the vendor.

What is the difference between an iBeacon and a Beacon?

The generic term is “beacon”. iBeacons specifically refer to the Beacons powered by Apple.

What is the accuracy of a Beacon?

The accuracy of a Beacon depends on the vendor, but is usually a few meters.

Can I use Beacons to measure foot traffic?

Yes, it is possible to use Beacons to measure foot traffic.

What is a Beacon Notification?

Beacon Notifications are messages that are sent automatically when someone approaches an Beacon. They can be placed in specific areas in a museum, a restaurant, an event venue, at certain aisles of a store, or any other location.

Does Plot sell Beacons?

No. However, Plot Projects supports Beacons from any vendor.

What Beacons vendors do you support?

We support all existing vendors. However, we advise the use of Estimote beacons.

Notification Questions

What is a notification?

Notification is a message you can display to an app user outside of your app’s normal user interface. You can use it to broadcast important information to your users such as new events, updates etc.

Who can receive my Geofencing Notification?

All users who have downloaded your app and accepted push notifications can receive geofencing notifications when they approach the geofence you have created.

Will my people receive the same notification more than once?

No, an app user by default can only receive the same notification once. If you want your users to receive a notification multiple times you can create multiple notifications in one geofence with different time spans.

Can I create rich notifications?

Yes you can, but so far this is only possible for Android devices. You can check out this Plot documentation about creating rich notifications or read our blog about customizing notifications. However, we advise our clients to use a simple text and put a link instead, because people respond to it better.

When will my people receive the notifications?

Your users will receive notification at the specific times you have chosen, when they enter or exit your geofences. You can also set a minimum amount of time someone has to be in a Geofence before receiving a Notification (dwelling time) or a cooldown period, in which your users will not receive notifications at all.

Can I personalize the notifications?

Yes, you can adjust your notifications according to your users’ demographics, preferences etc.

Can I set a dwelling time?

Yes, you can set a minimum amount of time someone has to be in a Geofence before receiving a Notification.

Can I only send notifications near my store?

No, you can send notifications in all the geofences you created, even if they are really far away from your store.

What is a push notification?

Push notification is a message delivered to app users even if they are not actively using your app. It can include any sort of important information you wish to broadcast such as new events, updates etc. It is important that the users have to accept push notifications in order to receive your messages.

Who can receive my Beacon Notification?

All users who have downoaded your app and accepted push notifications can receive iBeacon notifications when they are nearby an iBeacon device.

Is there a character limit for the notifications?

It differs per platform. For iOS approximately 130 are shown. Android allows larger notifications, depending on the version and device. We always advise to keep messages as short as possible and to always include location awareness, e.g. ‘You are near…’ in messages for high click through rates.

Is an internet connection necessary to receive a notification?

No, your users do not necessarily have to be connected at the particular time you want them to receive the notifications. The notifications are stored beforehand on their mobile devices when they have internet connection. An internet connection improves the location detection of the device, so better results are achieved when an internet connection is available.

Can I add opening hours to a notification?

Of course! Your can send notifications to your users during opening hours to increase their relevance. You can do that directly from our dashboard.

Can I resend notifications?

An app user by default can only receive the same notification once. However, you can define periods during which you can resend the notification e.g every one week, month, year etc.

Is it possible not to show a notification?

Yes, this is possible with the use of the notification filter.

Can I send notifications from a mobile site?

No, but you have the option to turn a mobile site to an app with Appcelerator (for example) and then send notifications.

What is a Location Based Notification?

Location Based Notifications are messages that are send to app users when they approach a specific location, for instance a store, a festival or a restaurant.

Can I send multiple notifications in one Geofence?

Yes, you can send multiple notifications per Geofence but with different timespans. You can manage that through our dashboard.

Can I add images, videos, sounds, buttons or links to a notification?

Yes you can, but so far this is only possible for Android devices. You can check out this Plot documentation about creating this type of notifications or read our blog about customizing notifications. However, we advise our clients to use a simple text and put a link instead, because people respond to it better.

Can I define specific notifications for specific Geofences or iBeacons?

Yes, you can do this directly from our dashboard.

Can I limit the number of notifications per person per week?

Yes, you can set a cooldown period during which your user will not receive notifications. This way, you can avoid sending too many notifications in a short period of time.

Can app users turn the notifications off?

Yes, it is possible, although this is optional. Users will be automatically asked if your app could use their current location (if they weren’t asked this before). You can then ask them whether they want to receive notifications but this is not mandatory. Also it is possible to add an option to the settings in your app ‘enable/disable notifications’.

Can I see how many people received / opened my notifications?

Yes, Plot Projects gives you access to analytics so you can see how many people received or opened your notifications, in which times etc.

Plot Projects Account/Subscription Questions

How do I create an account?

You can create an account here.

How many Geofences can I create?

You have the possibility to create as many Geofences as you want.

How many notifications can I create?

There is no limit to the number of notifications you can create.

How many notifications can I send?

There is no limit to the number of notifications you can send.

How many app users can receive my notifications?

All your app users can receive your notifications if they agree to share their location and to accept push notifications.

Can I import Geofences or notifications?

Yes, you have the possibility to import both geofences and notifications.

Can my users create their own geofences?

Yes, they have that possibility with the API. For more information read our documentation.

Do all my users need a Plot account?

No, your users don’t need to have a Plot account to receive location based notifications.

Can I create an account for free?

Yes, you can create an account for free here.

How many Beacons can I support?

You have the possibility to support as many iBeacons as you want.

Do I need different subscriptions for different apps?

Yes, if you have more than one app, then you need different subscription for each one.

How many logins can each account have?

Each account can have from one to unlimited logins, depending on the plan. Sign up to find out more.

Can Plot Projects build my app?

No, Plot Projects can offer location based notifications if you already have an app.

How is the Plot Plugin different from a voucher app?

Voucher apps collect all the necessary information about the available deals and on-going sales, and display it in their apps. However, most consumers don’t think about these apps when they are actually shopping. This is where our service comes in – it allows voucher apps to send relevant messages to their customers when they walk by the interesting offers, such as invitations for local events, updates on new collections and personalized deals. Thereby, Plot can be an interesting marketing tool for voucher apps.

Do I need an app?

Yes, you do need an app in order to send location based notifications.

How much does Plot Projects cost?

It depends on what your needs are. You can find the pricing table in our dashboard.

Do I need different subscriptions for different platforms?

No, one subscription covers all different platforms.

Can Plot Projects manage my campaigns?

Yes, Plot Projects can manage all your campaigns.

What payment methods do you support?

We support Visa, Mastercard and American Express credit cards.

Data/API Questions

Can I see the results of my campaign?

Yes you can see the results of your campaigns. Plot Projects gives you access to analytics so you can see how many people received or opened your notifications, in which times etc.

Can I see how many people received / opened my notifications?

Yes, Plot Projects gives you access to analytics so you can see how many people received or opened your notifications, in which times etc.

Can I measure how long people stay in my store?

You can measure how long your app users stay in your store by installing an iBeacon.

Can I segment my app users into specific groups?

Yes you personalize the notifications you send by segmenting your users into specific groups e.g according to their age, preferences etc.

What is the average conversion rate / CTR?

Compared to the other forms of location based marketing we see very high conversions of 25-40%. Our clients experience app retention boosts up to 300%.

Developer Questions

Do I need an app?

Yes, you need an app. Then you can implement the Plot Plugin with a few easy steps.

Does the Plot Plugin conflict with other plugins?

No, the Plot Plugin is compatible with all other plugins.

Does the Plot Plugin work in my country?

Yes, the Plot Plugin is able to send notifications in every single country in the world.

Does the Plot Plugin support Cordova/Phonegap?

Yes, the Plot Plugin does support Cordova / Phonegap. Please go to Guides if you need help with the integration for Cordova / Phonegap.

Does the Plot Plugin work when the app is closed or in the background?

Yes, the Plot Plugin still works even if the app is closed or in the background.

Can Plot Projects build my app?

No, Plot Projects only offers the Plot Plugin, which can be implemented in existing apps.

Is the Plot Plugin available for Android & iOS devices?

Yes, the Plot Plugin is available for Android & iOS devices.

Can I integrate the Plot Plugin into an HTML5 app?

No, you can only get our Plugins for apps that you can download. But you can turn your HTML5 App into a Phonegap app (for example) and then install the Plot Plugin.

Is the notification filter for Appcelerator Titanium supported?

Yes, you can use the notification filter for your Appcelerator Titanium app.

Why does the Plot Plugin needs background location on iOS?

The Plot plugin needs background location so it can update its notifications based on the location of the device. This allows the Plot Plugin to support more than the 20 geofences iOS allows by default.

Does the Plot Plugin use GPS?

No, the Plot Plugin works without GPS.

Is it difficult to implement the Plot Plugin?

You only need to take a few steps to implement the Plot Plugin. For an easy implementation guide please go to Guides and choose the guide you want.

Does the Plot Plugin support Appcelerator Titanium?

Yes, the Plot Plugin does support Appcelerator Titanium. Please go to Guides if you need help with the integration for Appcelerator Titanium.

Is the notification filter for Phonegap / Cordova supported?

Yes, you can use the notification filter for your Phonegap / Cordova app.

Does the Plot Plugin support Swift?

Yes, the Plot Plugin does support Swift. Please go to Guides if you need help with the integration for Swift.

Does the Plot Plugin support Ionic?

Yes, the Plot Plugin does support Ionic. Please go to Guides if you need help with the integration for Ionic.

Does the Plot Plugin support Xamarin?

Yes, the Plot Plugin does support Xamarin. Please go to Guides if you need help with the integration for Xamarin.